tag:status.osmc.tv,2005:/historyOSMC Status - Incident History2024-03-29T00:06:21ZOSMCtag:status.osmc.tv,2005:Incident/201618042024-03-05T01:34:30Z2024-03-05T01:34:30ZOSMC website and infrastructure is unavailable<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>01:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>00:37</var> UTC</small><br><strong>Identified</strong> - We’re currently experiencing a network issue with our ISP. They are aware of the problem and they are working on it.<br /><br />Thank you for your patience and understanding.</p>tag:status.osmc.tv,2005:Incident/175386572023-06-11T16:04:13Z2023-06-11T16:04:13ZConnectivity with OSMC APT repository<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Monitoring</strong> - A mirror of OSMC has an expired HTTPS certificate. This is causing issues for some users when they try and update their OSMC installation. We have notified the administrators of the mirror and expect this certificate to be renewed shortly.</p>tag:status.osmc.tv,2005:Incident/126554562022-10-29T12:48:37Z2022-10-29T12:48:37ZOSMC services are unavailable<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>12:46</var> UTC</small><br><strong>Identified</strong> - Some OSMC services such as My OSMC, are currently unavailable.</p>tag:status.osmc.tv,2005:Incident/58153952020-12-15T00:00:00Z2020-12-16T12:44:29ZForums unavailable<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Resolved</strong> - The forums were unavailable because of an issue which resulted in users being served an expired security certificate. While certificates had been renewed appropriately, there was an upstream issue which prevented the certificate from propagating to all servers correctly. This should now be resolved and the forums should be available again.<br /><br />We have raised a support ticket to ensure that the propagation issue does not occur again and investigate why this issue occurred.</p>tag:status.osmc.tv,2005:Incident/52482122020-10-04T20:00:00Z2020-10-05T01:21:53ZUpdate system not working<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.osmc.tv,2005:Incident/50392062020-09-08T09:35:58Z2020-09-08T09:35:58ZForums are unavailable<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>02:57</var> UTC</small><br><strong>Identified</strong> - Forums are now back online, but we are now working on fixing full functionality.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>02:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.osmc.tv,2005:Incident/45800962020-07-10T12:12:04Z2020-07-10T12:12:04ZUpdate system not working<p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:12</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:03</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.osmc.tv,2005:Incident/42700742020-06-03T16:00:00Z2020-06-03T19:21:05ZUpdates and downloads not working<p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Resolved</strong> - A mirror failing prevented some updates from working properly. Traffic to this mirror has now been diverted.</p>tag:status.osmc.tv,2005:Incident/42288912020-05-29T22:19:09Z2020-05-29T22:19:09ZForum maintenance<p><small>May <var data-var='date'>29</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>22:05</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.osmc.tv,2005:Incident/30506832019-09-30T00:32:31Z2019-09-30T00:32:31ZForums unavailable<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>00:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>00:23</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>00:16</var> UTC</small><br><strong>Investigating</strong> - Our forums are currently unavailable. We are investigating the cause of the problem.</p>tag:status.osmc.tv,2005:Incident/29246972019-08-27T21:58:36Z2019-08-27T21:58:57ZForums unavailable<p><small>Aug <var data-var='date'>27</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Resolved</strong> - Forums were unavailable for a brief period due to a TLS certificate that had expired. The certificate has now been updated and the issue is now resolved.<br /><br />We have taken steps to prevent this from occurring in the future.</p>tag:status.osmc.tv,2005:Incident/26241222019-06-28T20:52:37Z2019-06-28T20:52:37ZForum is unavailable<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>20:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>19:59</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.osmc.tv,2005:Incident/20734952018-11-30T17:35:51Z2018-11-30T18:06:31ZNetwork maintenance<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>18:06</var> UTC</small><br><strong>Update</strong> - The maintenance has been completed and access to services have been restored.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:56</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting planned maintenance on our network and introducing native IPv6 to our online services. <br /><br />During this time some services will be unavailable. This should not affect services for more than half an hour.</p>tag:status.osmc.tv,2005:Incident/19710832018-10-15T18:45:55Z2018-10-15T18:45:55ZMaintenance on storage<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:17</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing maintenance on storage during this period. The mirror system will be unavailable during this period; so all downloads and updates will be deferred to a non-geo specific mirror for the duration.</p>tag:status.osmc.tv,2005:Incident/18961132018-09-06T20:40:10Z2018-09-06T20:40:10ZDownloads are unavailable<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.osmc.tv,2005:Incident/18627372018-08-15T21:58:41Z2018-08-15T21:58:41ZForums are unavailable<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>21:58</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>21:23</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.osmc.tv,2005:Incident/17712562018-06-15T19:33:10Z2018-06-15T19:33:10ZForums are unavailable<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>19:33</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and the forum is back online. No data was lost. Thank you for your patience.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>15:59</var> UTC</small><br><strong>Update</strong> - We have managed to recover the Ceph data and will now restore the forum shortly.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Identified</strong> - Our forum is offline due to a problem with system storage. We are currently working on a solution.</p>